Les Clefs d’Or: What is a Concierge?


Tom Wolfe, Head Concierge of the Fairmont San Francisco has created a fantastic video to better define the ‘Concierge Clefs d’Or’.

You can recognize Concierge Clefs d’Or by the keys they display on the collar of their uniforms. These crossed gold keys are more than just the symbol of the organization — they are the symbol of guaranteed, quality service. Concierge Clefs d’Or will accommodate every guest request so long as it is morally, legally, and humanly possible. Their services run the gamut from the mundane to the extraordinary, yet each request is fulfilled with vigor to the guest’s full satisfaction. Les Clefs d’Or Concierges have worked hard to obtain their keys. Whether requesting something simple or complex, you can be sure they are trusted resources to business travelers and vacationers alike, always keeping guests’ safety, enjoyment, and satisfaction in mind. Visit: www.lesclefsdor.org

Article by Dan Costin

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